Text message (SMS) consent
Last updated: November 9, 2026
This page explains how Divoox collects consent to send text messages, which messages we send, and how to stop them at any time.
Who sends the messages
Text messages come from Divoox, a delivery service operated by Windoce, LLC, a Delaware company with offices in Novi, Michigan, United States. Messages are sent from our toll-free number and always start with “Divoox”.
How you opt in
When you create an account in the Divoox apps or on divoox.com, and in your account settings, there is a separate checkbox for text messages. It is unchecked by default and it is separate from accepting our Terms and Privacy Policy. You only receive text messages if you check it yourself.
Checking it is optional: you can create an account and place orders without agreeing to receive text messages. Consent is not a condition of purchase.
When you check the box we store the date and time, the version of the consent text, and whether you used the app or the website.
What we send
Account and order messages only: verification codes, order status (confirmed, on the way, arriving, delivered), and delivery updates such as “your driver is at your door”. We do not send marketing by text message.
A verification code you request in the app is sent once, at that moment, because you asked for it.
Frequency and rates
Message frequency varies with your account activity and orders. Message and data rates may apply, according to your mobile carrier plan.
How to stop or get help
Reply STOP to any message to opt out; you will get one confirmation and no further messages. Reply START to opt back in. Reply HELP for help. You can also uncheck the text message box in your account at any time.
For support, email soporte+divoox@windoce.com. Carriers are not liable for delayed or undelivered messages.
Privacy
We do not sell your mobile number. We do not share your mobile number or SMS consent with third parties or affiliates for their marketing purposes. It is shared only with the provider that delivers the message on our behalf.
The text message checkbox at sign-up (unchecked by default):
Exact text next to the checkbox:
I agree to receive text messages from Divoox about my account and orders (verification codes, order status and delivery updates). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms.
Consent text version: sms-2026-11-09
Read our Privacy Policy and Terms of Service.