For entrepreneurs

Divoox Flex: notifications, suggested order, capacity and operations metrics

Divoox notifies the right people on their phones, suggests the best stop order, checks whether a route fits the vehicle, notifies your own system of every change and shows how your operation is doing.

How it works

Phone notifications: the driver is notified when a route is offered or assigned, when an offer is about to expire, if it is withdrawn or canceled, and when you authorize a retry. Tapping the notification opens the route directly. Your team is notified when the driver accepts or declines, leaves the hub, reports an exception, finishes all stops, heads back with returns and closes the route. Each notification arrives only once and never includes the recipient’s name, phone or address.

Offers that expire on their own: if nobody accepts an offer in time, the route goes back to draft by itself, its packages are free for another route and we let you know. If the driver accepts at that exact moment, only one of the two wins: nothing is left halfway.

Suggested order: in the details of a route that hasn’t left yet, tap “Suggest order”. Divoox computes a shorter path starting at your hub, respects each delivery’s time window and puts the stops you mark as urgent first. It shows the approximate distance before and after; it is straight-line, not driving distance, and it never makes up times. Nothing changes until you tap “Apply”. A route already on the street is never reordered.

Vehicle capacity: in “Vehicles” you declare how much each of your drivers’ vehicles carries (packages, weight, volume and the longest side of a package). When you assign or offer a route with that vehicle, Divoox warns you first if it doesn’t fit and only continues if you confirm. Whatever you don’t declare stays “no data”: Divoox doesn’t guess.

Integrations: in “Integrations” you register your system’s secure (https) address and choose which changes you want: package created, assigned, loaded, on the way, delivered, not delivered or returned; route assigned, accepted, on the way or finished; and exceptions. Divoox notifies your system every time, signed with a secret shown only once. If your system doesn’t respond, it retries for almost a day and, if it keeps failing, the integration pauses itself. You can send a test, see every attempt and change the secret without interrupting the service.

Operations: in “Operations” you see, for the dates you choose, routes on the street, open offers, delivered and undelivered packages, the share delivered on the first attempt, the share delivered within the time window (only if your shipments have one), exceptions by reason and the average route duration. These are operations metrics: there are no charges or payments here.

Steps

1. In “Vehicles”, declare the capacity of your drivers’ vehicles.
2. In the route details, tap “Suggest order”, review the distance and tap “Apply” if it helps.
3. When assigning, pick the vehicle: if the route doesn’t fit, decide whether to assign it anyway.
4. In “Integrations”, register your system’s address, save the secret and send a test.
5. In “Operations”, pick the dates and review your metrics.

Divoox Flex commissions are charged from your wallet (see “your wallet, top-ups, commissions and receipts”).