For drivers

My route: delivering company packages with Divoox Driver

Companies assign or offer you package routes. You accept, load by scanning every package, follow the stops in order, deliver with a photo, PIN or signature, and bring back to the hub whatever couldn’t be delivered.

How it works

In the Divoox Driver menu, open “My route (packages)”. There you see the routes a company you work with assigned to you and the ones offered to you (with the time the offer expires). While doing a route you get no other routes or food orders.

We notify your phone when a company offers or assigns you a route, when your offer is about to expire, if it is withdrawn or canceled, and when you are authorized to retry a delivery. Tap the notification and that route opens directly.

After accepting, go to the company’s hub and tap “I’m at the hub”. Scan every package with the camera (the label’s QR code and barcode both work) or type its code. If a package isn’t there, mark it “Not at the hub”. When everything is loaded, tap “Start the route”.

Go through the stops in the order the company set. Each one shows the address, instructions, number of packages and time window. “Navigate” opens your maps app. The recipient’s details appear once you’re on route.

To deliver, the app tells you what the company requires: a photo, the PIN the recipient gives you, or their signature with a finger. If allowed, you can deliver contactless by leaving the package at the door with a photo.

If a delivery can’t be made, tap “Couldn’t deliver”, pick the reason and the next step. If the company allows it, you can retry later on the same route.

When you finish, tap “Finish deliveries and go back to the hub”: you’ll see the list of what you’re returning. At the hub, scan each package as you drop it off, then “Close the route”. You’ll see your route summary.

No signal is fine: what you do is saved on the phone and sent automatically when you’re back online, without duplicates. Meanwhile the app tells you it’s pending confirmation.

Steps

1. Open the menu, go to “My route (packages)” and accept the route.
2. At the hub, scan every package and tap “Start the route”.
3. At each stop, deliver with the proof the company requires or report the exception.
4. Go back to the hub, scan what you return and close the route.