How do I…?
The questions we get asked most, each with a step-by-step guide and real screenshots.
Ordering
- How do I know when my order arrives?
- Can I call the driver?
- Does the driver see my phone number?
- Where do I see my past orders?
- How do I order the same again?
- Where is the receipt?
- How do I save a restaurant?
- Where are my favorites?
- How do I save my address?
- Can I add instructions for the driver?
- Where do I enter a coupon?
- Why isn’t my code accepted?
- An item was missing, what do I do?
- Do I get a refund if something is missing?
- Can I pay in cash?
- How do I transfer to the driver?
- What if I can’t pay when it arrives?
- Can I pay with Apple Pay?
- Can I pay with Google Pay?
- What does each icon on the home screen mean?
- Why does a service say “coming soon”?
- How do I search for a dish on Tumbite?
- Why doesn’t the search find anything?
- Can I search by type of food?
- What is the bell in the app for?
- Where do I see my gifts and my stamp card?
- Why does the bell have a red dot?
- What services does Tumbite have?
- Why does a service say “Soon”?
- When does Moto or Grocery arrive in my city?
- Why don’t I see restaurants in my area?
- Why do restaurants disappear from the list?
- What do I do if the app keeps loading when it opens?
- Can I pick up my order at the restaurant?
- Can I change the address after ordering?
- Can I tip after delivery?
- How do I pick the size or extras of an item?
- Why won’t it let me add an item?
- What happens if the restaurant is out of something I ordered?
- Do I get a refund for the missing item?
- Can they leave my order at the door?
- What is the delivery PIN and how do I turn it off?
- How do I ask for it to be handed to me?
- What if I’m not there when the driver arrives?
- How do I message the driver?
- Does the driver see my phone number?
- What time will my order arrive?
- Do I get notified when the driver is arriving?
- How do I order food on Tumbite?
- How do I pay for my order?
- Can I pay with Apple Pay or Google Pay?
- Where can I see where my order is?
- How long until my food arrives?
- How do I cancel an order?
- Do I get my money back if I cancel?
- Where can I see my past orders?
- How do I remove a saved card?
- How do I get my birthday gift?
- How does the punch card work?
- How do I rate the food and the driver?
- What if the food was late because of the restaurant?
For restaurants
- Where do I see my reviews?
- Can I reply to a customer?
- How do I close on a specific day?
- Do I have to change the schedule for a holiday?
- Can I give my manager access without my password?
- What can each role do?
- How do I put my star dishes first?
- Why do customers see my store as closed when I opened it?
- What happens if my internet goes down?
- How do I start receiving orders again?
- How do I accept an order from my phone?
- How do I mark a dish as sold out?
- Where can I see how much I sold today?
- Why can’t I open my restaurant?
- What do I need to start taking orders?
- How do I know how many minutes to set when accepting an order?
- What do I do if the kitchen is slammed?
- Why didn’t my withdrawal arrive?
- What do I do if the bank rejected my payout?
- How do I hand over a pickup order?
- What is the commission on pickup orders?
- How do I sell 21+ items?
- How do I set my hours?
- What do customers see when I’m closed?
- Can I close after midnight?
- How do I add sizes or extras to an item?
- How do I force the customer to pick a size?
- What do I do if I’m out of an item on an order?
- Can I change the prep time after accepting?
- How do I know the driver is on the way?
- What’s the QR code next to the order?
- Why did the order turn yellow?
- How do I put my restaurant on Tumbite?
- How long does approval take?
- How do I open and close my restaurant?
- How do I add an item to my menu?
- How do I change a price or a photo?
- How do I mark an item as sold out?
- How do I accept an order?
- How do I let the driver know the food is ready?
- How do I decline an order?
- Where can I see how much I sold today?
- How do I verify my restaurant?
- Which photos do I need for verification?
- How do I reward my loyal customers?
- How much does a gift cost me?
- When and how do I get paid?
- How do I connect my bank account?
- How much does Tumbite charge?
For drivers
- Why does it ask for location “Always”?
- Why is there a fixed notification?
- What if the customer has no ID?
- Why does it ask for the last digits?
- Why don’t I get cash orders?
- How do I top up my balance?
- What if the customer doesn’t pay me?
- Why did the offer arrive so late?
- What is the restaurant’s QR code?
- What if I can’t scan the code?
- Can I decline an order I already accepted?
- What do I do if the customer doesn’t come out?
- Do I need a photo if I hand it to them?
- How do I start delivering with Tumbite?
- Do I have a fixed schedule?
- How do I go online to get orders?
- How do I verify my identity?
- How do I accept a delivery?
- Does declining an offer lower my level?
- How do I mark pickup and delivery?
- Where do I see my rating as a driver?
- Does declining offers affect my rating?
- What is the completion rate?
- How is my pay per order calculated?
- Where do I see tips?
- What happens if the customer tips later?
- How do I stop receiving offers without going offline?
- Do I get notified if the restaurant cancels?
- What’s in the bell of the driver app?
- How do I say I arrived at the restaurant?
- What do I do if the order isn’t ready?
- How do I get help during a delivery?
- How do I level up?
- What are levels for?
- How do I cash out my earnings?
- Do I keep the whole tip?
How we look after every order
- What happens if I have no signal when I deliver?
- Do I have to retake the photo if it failed because of the connection?
- Why does an offer include a bonus?
- What happens if nobody accepts an order?
- How do I call the customer if I can’t find them?
- Does the customer see my phone number?
- Why didn’t my withdrawal arrive?
- What do I do if the bank rejected my payout?
- Why am I asked for a photo before going online?
- How do I do the background check?
- Can I carry two orders at once?
- What do I do if the order has alcohol?
- Why doesn’t the deliver button show up if I’m already at the door?
- What do I do if GPS doesn’t place me at the address?
- What happens if my location jumps around?
- Why does the driver take a photo of the order?
- How do I confirm I handed the order to the driver?
- Why can’t I mark the order delivered?
- Who can see the delivery photo?
- What happens to my order after I pay?
- How is the money from an order split?
- What happens if the restaurant doesn’t accept my order?
- What do the colors on each order mean?
- Are restaurants and drivers verified?
- How much does Tumbite charge restaurants compared with DoorDash and Uber Eats?
- How much does the customer pay on Tumbite?
- How much does a driver earn per delivery on Tumbite?
For entrepreneurs
- How much does a restaurant earn with Tumbite?
- How many customers can Tumbite bring to my restaurant?
- How much does a driver earn per day with Tumbite?
- How much do I save ordering with Tumbite?
- How much does Tumbite move in a city?
- How do I bring Tumbite to my city?
- How much does a franchise cost?
- What should each team member read before a launch?
Your account
- How do I sign up for Tumbite?
- How do I create a restaurant account?
- How do I create a driver account?
- What if I forgot my password?
- How do I change my password?
- How do I confirm my email?
- I didn’t get the confirmation email. What do I do?
- How do I delete my account?
- How do I talk to a person at Tumbite?
- How do I report a problem with an order?