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For drivers

Driver rest and safety

After 12 hours of driving, you rest for 6 before getting more rides. Every ride has an emergency button.

How it works

For your safety and the rider’s, we count the time you spend on rides. With 12 hours in a day, the app asks you to rest for 6 hours in a row before accepting another ride.

Every ride has the emergency button: it calls the country’s emergency number and alerts our team with your location.

The notice “You’ve been driving for 13 hours. For your safety, take a break: you’ll get rides again in 6 hours.” on the driver’s home screen.
After 12 hours of driving, the app asks you to rest and tells you when you’re back.
The driver’s ride in progress with the red “Emergency” button below “End ride.”
Every ride has the “Emergency” button.
The “Everything OK?” question the rider gets if the ride goes off route.
If the ride goes off route, we also check in with the rider.

Steps

  1. If the app asks you to rest, go offline: it tells you in how many hours you’ll get rides again.
  2. If anything goes wrong during a ride, tap “Emergency”.

This guide answers

  • Why can’t I accept more rides today?
  • How do I get help during a ride?